Shipping Policy

At RisenRetro Canada, all our products are printed and fulfilled through our production partner TapStitch. Every order is custom-made for you after purchase — ensuring premium print quality and sustainable production.

1. Order Processing Time

All orders placed on risenretro.ca follow this standard processing timeline:

Production time: 2–6 business days
(Printing, quality check & packing by TapStitch)
Orders are sent for shipping right after production is completed.

Note:
During holidays, launches, or high-volume periods, processing may take slightly longer.

2. Shipping Times (Canada)

Once shipped, typical delivery timelines are:

Standard Shipping (Canada): 4–10 business days
Remote/Rural Areas: 10–15 business days
Express options: Available at checkout (if supported for your address)

All shipments come with a tracking number, which is emailed once your package has been dispatched.

3. Shipping Rates

Shipping charges are automatically calculated at checkout based on:

Delivery location
Product weight
Current TapStitch / Carrier rates

We do not control carrier surcharges, remote-area fees, or seasonal price fluctuations.

4. International Shipping

RisenRetro.ca ships to:

United States
United Kingdom
Australia
Most European countries

International Delivery: 7–20 business days
(Customs delays can add extra time.)

Any customs duties / import taxes must be paid by the buyer.

5. Order Tracking

After your order is shipped:

You will receive a tracking link via e-mail
Tracking updates may take 24–48 hours to appear
If tracking stops updating for 5+ days, contact us at:
contact@risenretro.ca

6. Wrong Address / Missing Information

If the address provided is incorrect or incomplete:

The order may be returned to the facility
Reshipment fees may apply
We cannot refund orders lost due to wrong addresses

Please double-check your address before placing the order.

7. Lost, Stolen, or Damaged Packages

If your package is:

Damaged:

Email us within 7 days with photos and order number.

Lost in Transit:

If tracking doesn’t update for 15 business days, we will:

Open a case with the carrier
Offer a replacement or credit depending on the investigation outcome

Marked Delivered but Not Received:

Please check with:

Neighbors
Building office/front desk
Carrier’s local office

We are not responsible for packages stolen after delivery.

8. Split Shipments

Because our POD partner may ship items separately, your order may arrive in multiple packages at no extra cost.

9. Contact Us

For any shipping questions, reach out anytime:

📧 contact@risenretro.ca
📍 RisenRetro, Vancouver, BC, Canada

We typically reply within 24–48 hours.